Customer Experience Associate
Make support thoughtful, accurate and accountable.
What you’ll work on
- Resolve first-line support cases and escalate regulated questions.
- Maintain case notes, SLAs and issue patterns.
- Partner with product on friction reduction.
What we’re looking for
- 1.5–3 years preferred in support or operations.
- Strong documentation and empathy with boundaries.
Our way of working
One CV. A few thoughtful answers. Tell us which area of work you want to own and propose your SOP—a practical standard operating procedure for getting that work done.
- Which area would you like to work in, and what SOP would you create or improve?
- What deliverables can you commit to, and by when?
- What results should that work produce, and how would you measure them?
We’ll agree the SOP, responsibilities and KPIs together before you start. We may add responsibilities that connect your work with the team’s other SOPs. Then you own the execution, share progress and bring back the results. Raise blockers early and stand by the commitments you make.
If we love your work and you deliver on your commitments, we want to keep building with you. Strong performance can lead to a conversation about a longer-term opportunity; it is not a guaranteed offer.
Maybe a familiar job. A different mindset. If you’re ready to take ownership and help us build the best in the business, send one CV and your answers to careers@anist.in, or use the Apply by email button on your chosen role for a ready-to-fill draft.
Work with care, document commitments, respect privacy and raise issues early. Location, stipend or compensation, reporting arrangements and any assignment are discussed before engagement. We do not request application fees. Students based in India or abroad are welcome to apply; any remote, on-site or cross-border arrangement depends on the role and applicable work authorisation. Visa sponsorship is not guaranteed.